Privacy Policy

1. Introduction

At W3A11Y AltText ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated alt text generation service.

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, first name, last name, and password when you create an account
• Profile Information: Optional profile details you provide
• Contact Information: Information you provide when contacting our support team

2.2 Technical Information

• Usage Data: Information about how you use our service, including pages visited, features used, and time spent
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Server logs, error reports, and performance metrics

2.3 Image and Website Data

• Uploaded Images: Images you upload for alt text generation
• Website URLs: URLs of websites where you use our service
• Generated Alt Text: Alt text generated by our AI system
• Context Information: Surrounding text and metadata to improve alt text accuracy

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our alt text generation service
• AI Training: To train and improve our AI models for better alt text generation (anonymized data only)
• Account Management: To manage your account, process payments, and provide customer support
• Communication: To send service updates, security alerts, and support messages
• Analytics: To analyze usage patterns and improve our service performance
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our service:

• Top ranked AI Model: For image analysis and alt text generation
• Cloud Hosting: For secure data storage and service hosting
• Payment Processors: For processing subscription payments (when applicable)

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security audits and vulnerability assessments
• Data Minimization: We collect only the data necessary for our service
• Secure Infrastructure: Use of secure cloud infrastructure with enterprise-grade security

6. Data Retention

We retain your information for as long as necessary to provide our service and comply with legal obligations:

• Account Data: Retained until you delete your account
• Image Data: Processed images are stored until you delete them or your account
• Usage Logs: Retained for up to 2 years for security and analytics purposes
• Payment Data: Retained as required by financial regulations

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve service performance

You can control cookies through your browser settings, but this may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: